# Policy: Terms of Purchase, Shipping, Returns & Privacy (Sweden and EU)

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Last updated: 2026-02-12

This page describes our terms of purchase, shipping/delivery, returns/refunds, and how we handle personal data (GDPR) when you shop at MyBigBoy.se.

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## Company Information & Contact

Götgatan 100, 11862 Stockholm
FIT HAPPY BEE LTD (Mybigboy.se)
128 City Road, London, United Kingdom, EC1V 2NX
Company number 16744334
Email: info@mybigboy.se
Tel: +46 10 750 23 82

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## 1. Terms of Purchase

### 1.1 Age Requirement

The website is intended for customers who are at least 18 years old and have the right to enter into binding agreements. By using the website, you confirm that you meet these requirements.

### 1.2 Order Confirmation

An order becomes binding when you have received our order confirmation via email.

### 1.3 Prices, Currency and VAT

All prices are stated in SEK (kr) and include 25% VAT unless otherwise stated. We reserve the right to correct any incorrect price information.

### 1.4 Payment

Payment is made using the payment methods shown at checkout.

### 1.4.1 Payment Link / Manual Payment / Payment upon Delivery

If you choose payment via payment link (Payment upon delivery) (Klarna), a payment link is sent via SMS and/or email after the order is placed. When the order is confirmed, a payment obligation arises.

The order must be completed by the due date specified in the payment message/invoice (normally within 24 hours unless otherwise stated). You can easily and quickly complete the order with Klarna via the link you receive. There you can choose to pay directly, split the payment, or receive an invoice – entirely according to your preference.

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**Important: If the order is not completed within 24 hours**

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Our AI-driven credit management can in certain cases automatically release the goods before full payment is received. If this occurs, the following reminder and fee system applies:

* **SMS and email reminders:** We send up to 4 automatic SMS/email reminders if payment is not completed.
* **Manual invoice:** If payment is not received after the reminders, a manual invoice is created that must be paid immediately. At this point, an Invoice fee of 69 kr and an Administrative fee of 142 kr are charged.
* **Reminder fee:** If payment is still not received within 3 days after the manual invoice, an additional 69 kr reminder fee is charged.
* **Collection fee:** In case of non-payment after reminders, the matter can be handed over to a collection agency with a collection fee of 180 kr, and/or an application for payment enforcement can be made to Kronofogden (Swedish Enforcement Authority).

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## 2. Shipping & Delivery (EU)

### 2.1 Destinations

We deliver to customers within the EU. Shipping cost and estimated delivery time are always shown in the shopping cart and at checkout before payment.

### 2.2 Shipping Cost (SEK)

* Free shipping on purchases from 250 kr.
* 99 kr shipping on purchases under 250 kr.

### 2.3 Delivery Time

Delivery time varies depending on country and delivery option and is shown at checkout before you complete your purchase. (Within Sweden, standard delivery time is normally 3–5 business days.)

### 2.4 Tracking

All shipments are sent with tracking and insurance. You receive a tracking number via email when the package leaves our warehouse. If you don't see the email, check your spam/junk folder and search for MyBigBoy or mybigboy.se.

### 2.5 Delivery Method

The package can be delivered to your specified address, to a pickup point, or in the mailbox depending on the option selected. Identification may be required upon pickup.

### 2.6 Risk Transfer

The risk for the goods (e.g., loss or damage) transfers to you as a customer when the package has been handed to the carrier (PostNord).

When the package has arrived at the PostNord service point or package box, you are responsible for picking it up within the specified time. If you do not pick up the package in time, it will be returned to us.

If you have not received your package or suspect that something is wrong, contact us as soon as possible via phone, live chat, or email and we will help you investigate the matter and find a good solution.

### 2.7 Delays, Uncollected Packages and Claims

Delivery is considered complete when the package has arrived at the specified PostNord service point or package box and notification has been sent to the customer.

The customer is responsible for picking up the package within PostNord's current retention period (normally 7 days). If the package is not picked up within this time, it will be returned to us.

For uncollected packages, the customer is charged for our actual costs, including shipping, return shipping, storage, and administration (currently at least 300–600 kr depending on the package size and how long it has been stored).

Uncollected packages are not considered claims or returns. We are not obligated to resend the goods or provide a refund after the package has been returned or lost with PostNord.

Claims regarding undelivered packages must be made immediately, at the latest within 14 days from the planned delivery date. Claims made after a longer period (e.g., several months) are not accepted, as we can no longer investigate the matter effectively and insurance has expired.

If you suspect the package is delayed or has not arrived, contact us as soon as possible via phone, live chat, or email and we will help you.

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## 3. Returns & Refunds (Summary)

You have 30 days from the date you received the goods to change your mind about your purchase and request a return. Goods must be unused and in original packaging.

Exception: Opened consumables (food, beverages) cannot be returned for hygiene reasons, and the right of withdrawal does not apply to "short shelf life" products.

Refunds are normally made within 14 days of receipt and approval of the return, to the same payment method used at purchase.

### 3.1 Reviews & Ratings (Moderation)

Reviews and ratings on MyBigBoy.se come from customers and reflect their personal experiences. Experiences may vary.

To comply with payment and platform rules and to keep information accurate and non-misleading, we may hide or remove reviews that contain: (1) medical claims or treatment claims, (2) sexual performance claims, (3) time/effectiveness promises or guarantees, (4) instructions on dosage/timing that could be perceived as medical advice, (5) hate, threats, personal attacks, personal data, or other inappropriate content.

We publish reviews in the customer's own wording and normally do not edit review text. If a review cannot be published as is, it may need to be hidden or removed.

If you suspect a review is incorrect or refers to the wrong product, you can contact us and we will investigate the matter.

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## 4. Privacy Policy (GDPR)

### 4.1 What Personal Data We Process

* Contact information: name, email, phone number.
* Delivery information: address, postal code, country.
* Order information: order number, products, amount, date, delivery status, return/claim matters.
* Communication: email/chat/form messages.
* Technical information: IP address, device/browser data, cookies.

### 4.2 Why We Process Personal Data

We process personal data to handle purchases and delivery, provide customer service, handle returns/refunds/claims, prevent fraud, and comply with legal obligations (e.g., accounting).

### 4.3 Payments (Payment Service Providers)

When you make a purchase, the payment is processed through one or more payment service providers. These process payment and transaction data to complete the payment, handle refunds, and prevent fraud.

We do not store complete card details on our own servers.

### 4.4 Who We Share Data With

We may share data with payment service providers, shipping and delivery partners, and IT/operations providers who process data on our behalf.

We do not sell your personal data.

### 4.5 Your Rights

You have the right to request access, correction, deletion (in certain cases), restriction, object to certain processing, and in certain cases obtain data portability. Contact us via info@mybigboy.se.

### 4.6 Cookies

We use cookies for functionality and for analysis/marketing where applicable. You can manage cookies via the cookie banner and/or your web browser.